Purchase Successful, but Items Not Received? Here’s What to Do

Modified on Wed, 26 Mar, 2025 at 10:33 PM

If you have successfully made a purchase but haven’t received your items in the game, don’t worry! This issue can usually be resolved by following a few simple steps.

Step 1: Check Your Internet Connection

A weak or unstable internet connection may cause a delay in item delivery. Ensure you have:
  A stable Wi-Fi or mobile data connection.
  Switched airplane mode ON and OFF to refresh connectivity.
  Restarted your device and reopened the game.

Step 2: Verify Your Purchase Status

Make sure the payment was successfully processed.

For Android (Google Play Store):

Open Google Play Store → Tap on your Profile Icon (top-right).
Go to Payments & Subscriptions → Budget & Order History.
Locate the purchase and check if the status is Completed.

For iOS (App Store):

Open Settings on your iPhone/iPad.
Tap Apple ID (your name at the top) → Media & Purchases → View Account.
Select Purchase History and check the transaction status.

If the status is Pending, wait for the payment to be processed. If it is declined, the transaction didn’t go through.

Step 3: Restart the Game & Restore Purchases

Some purchases may take a few minutes to process.

Try:
Force Closing the Game

Android: Go to Settings → Apps → Select the game → Tap Force Stop.
iOS: Swipe up from the bottom and close the game from the app switcher.

Reopening the Game – Sometimes, purchases load after a restart.

Using a Restore Purchases Option (If Available)

Go to the in-game Store or Settings → Tap Restore Purchases (mostly for iOS).

Important Notes

Some purchases may take up to 24 hours to be delivered.
If the payment was deducted but the purchase didn’t go through, the amount is typically refunded automatically within a few days (varies based on Google Play/App Store policies).
For purchases made via third-party stores or promotions, contact the respective store for assistance.

Following these steps should help you get your purchased items successfully!